Run/re-start defined batch/ jobs processing and backups in the correct sequence and within the time periods designated.
Conduct regular batch/jobs monitoring, for Non-AS400 systems. Support batch/jobs and address incident (e.g. interruption) that prevent successful completion of the batch, as per the SOP document.
Propose solution in joint discussion with CLIENT for optimizing batch/jobs, schedule, tasks, scripts to make the best use of the processing windows.
Support THE CLIENT in the definition/identification of a suitable tool for automated batch/jobs processing.
Perform proactive failure trend analysis Produce and submit the reports on a regular basis in a mutually decided format and time. Assess THE CLIENT’s current environment and setup Central Enterprise Workload Scheduler (preferably Control-M or equivalent) Environment.
Support on day to day operations, job scheduling & Tool Administration of Enterprise Scheduler Finalized.
Establish document and maintain standards for terms of automation of tools or existing manual processes and agree on an implementation plan.
Define evolution plan with THE CLIENT to move the organization to implementing automated batch processing- in cooperation with all relevant the client and third part organizations.
Define and agree upon an implementation timeline for automated batch processing with the client and implement accordingly.
Support the client in the definition/identification of a suitable tools for automate batch jobs processing. This tools should be capable of:
Executing all the standard requirements of batch management.
Automated processing of batches according to the schedules defines and provided by the client.
Enabling automatic rescheduling of jobs as required when batches fail to correctly process.
Allowing manual intervention in the automated process (i.e. killing the process) when the batch fails.
Work with THE CLIENT to identify which batch jobs can be automated and develop an implementation plan for the introduction of automated batch processing.
Work with THE CLIENT to configure, implement and roll-out the automated batch/jobs processing tool.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases