10years++ experience in software / apps development with minimum 2 years of experience as a Technical Lead leading a team of 8-12 software developers/testers in the areas below
路 Good software engineering methodology: meaningful and deeply-rooted opinions about testing and code quality, ability to make sound quality/speed trade-offs.
路 Significant experience in leading and providing technical support to Application development team
路 Knowledge of application support and support flow.
路 Managing challenging technical requirements from the Customer.
路 Based on customer site and willing to accept challenges.
路 Setting expectation to third party vendors/
路 Exceptional technical skills while troubleshooting in order to delegate the troubleshooting work.
路 Collaborating with the PM, SA and the Customer on various technical issues.
路 Passionate about getting your hands dirty and writing code and SQL
路 Experience in Telco Data model, Experience in Modelling tools such as Talend
路 Experience in Hadoop and Vertica
路 Experience in DB concepts, SQL/ETL development, etl/Code/Sql optimization , DB performance
路 Report design Development ( Tableu equivalent)
路 Troubleshooting application/DB related issues
路 Knowledge of Test tools and Agile Methodology.
路 Requirement/Design/Development/Testing and Implementation experience in Big IT projects.
路 Experience in UNIX OS
路 Knowledge about Firewall/Network/security in a production network
Team development skills: ability to set roadmap and goals for a team and every one of its members, delegate intelligently, mentor developers, Testers, deliver frequent and honest feedback, help team members to achieve their goal and deliver results
Terrabit Consulting is a part of Terrabit Group of companies, with its headquarter founded in Singapore in 2006. Throughout the last seven years, Terrabit Group has grown strength-to-strength from a small start up to a multi-million dollar enterprise. From its regional presence in Asia which comprises 6 regional offices, Terrabit Group has been expanded its footprint globally, from Australia all the way to Brazil. Our vision is to be the customer’s best business partner for IT solutions and services globally and our mission is to achieve the business objectives with Integrity and Fairness
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases