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Bilingual Customer Support (Bahasa Indonesia & English Speaking)

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Customer Care

1 - 6 years
Posted: 2019-01-10

Nationality
Indonesia
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Salary
3000 - 3500 MYR
Posted On
10th Jan 2019
Job Ref code
001
Job Description

• Utilize "P.A.I.R." concept: Probe, Analyze, Isolate and Resolve, as a roadmap for troubleshooting the problem, driving the call to resolution.

• Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications.


Responsibilities:

• Responsible for handling technical-support and support related questions for Client customers and partners

• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

• Accurately logging all interactions via Client’s Contact Management System

• Achieve call center metrics as defined by the Supplier

• Recognize and adjust support approach to accommodate all levels of customer’s experience

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Communicate positively with team members, customers, and other partners

• Escalate issues to the appropriate department according to Client’s Procedures

Location :

- Bangsar South, KL

Here are the requirements for Bilingual Customer Support positions:


•Ability to speak Bahasa Indonesia with basic proficiency in English

•14 months validity of passport and English translated bachelor degree certificates



Awesome things await you:


•Competitive base salary, performance-based incentives, allowances, health and medical coverage

•Initial accommodation and flight tickets

•Professional and fun working environment

•Day shift

Please send across resume via online or email to MYcareers@conduent.com 



About Company

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
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