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Bilingual Customer Support (English & Thai Speaking)

Keywords / Skills : Customer Support, Customer Service, Customer Care, Thai

0 - 3 years
Posted: 2018-10-11

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
11th Oct 2018
Job Description

Bilingual Customer Support (English & Thai Speaking)


Job Description :


• Function as a role model.

• Contribute to ensure an environment based on high performance culture.

• Continuously participating in improvement processes in order to contribute to effectiveness and efficiency within the team and the Market.

• Takes initiative in helping others- buddying, highlighting bottlenecks.

• Takes responsibility, correcting problems quickly and decisively.

• Supporting the communication channels in place, in order to ensure alignment within the team members.

• Supporting the Operations Manager in identifying team’s needs and facilitate solutions

• Handle stressful situations or difficult customers in a calm & professional manner.

• Handle escalations in roadside assistance and in customer service cases prior to the OM.



Requirements:


• Bachelor Degree

• Native in local market language

• Acceptable in English in case English is not a market language

• Preferably fluent in one of the other market’s/region’s languages

• Negotiation skills + Sales Skills

• Preferable driver’s license, technical vehicle related education and general interest in automotive

• IT and CMS skills

•14 months validity of passport and English translated bachelor degree certificates


Awesome things await you:

  • Competitive base salary, performance-based incentives, allowances, health and medical coverage 
  • Initial accommodation and flight tickets 
  • Professional and fun working environment 
  • Rotational shift


About Company

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
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