To manage and provide assistance to brokers in gaining support to increase business.
To monitor and ensure growth in marketing production as well as to manage within the guidelines and regulations established by the company and other regulatory body within the objective to bring profit through effective operation, good service and rapport with brokers.
To educate and train brokers on product knowledge.
To build, enhance and maintain good relationship with brokers and secure new business opportunities / potential target markets.
Plan and execute sales and marketing activities.
Bachelors Degree in any related field (preferably in Insurance)
Team player. Able to execute task with teamwork
Problem solving skills. Able to suggest alternatives based on situations/circumstances
Self-motivated and communication skills with colleagues
Knowledge of General Insurance, particularly non-motor (basic underwriting)
Respond promptly to enquiries
Good communication and interpersonal skills. Result oriented and highly motivated to succeed in the insurance industry
Knowledge / competency in MS Office (i.e. Word, Excel and Power Point etc)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases