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BSS Solution Architect

Keywords / Skills : bss, Telco, OSS, ITIL, ETOM

15 - 21 years
Posted: 2019-10-14

Job Description
Main Responsibilities:

You will be joining a fast growing and international team, being responsible for creating customer centric solutions for Business Support System (BSS) on an end-to-end basis. You will handle all technical aspects of our customer engagements, delivering business values through technical expertise and strategic guidance. You will be responsible for providing technical leadership and expertise in the areas of strategy, design and guidance for product/project delivery and planning. The accountabilities include performing project and program solution definition from high-level solution plans down to detail solution designs, performing architecture design governance, shaping and guiding the solution.

Your main responsibilities will include, but will not be limited to the following:

• Interacting with counterparts from operational departments to clarify and sign off the scope documents

• Interpreting client requirements to internal development team

• Ensuring the application architecture, design and implementation conforms to the business and system requirements

• Being responsible for reviewing detailed design documents and interface agreements

• Work with providers and integrators to ensure delivered solution is in line with the designs

• Ensure all deliverables comply with design governance criteria and meet all QA metrics

• Consult with business stakeholders, Design Authority and vendors to understand business requirements, technology trends and industry directions, and utilize this knowledge to provide consulting to business and customers.


• BSS domain experience

• Excellent communication skills with counterparts across hierarchies and departments in Telco Industry are required.

• Knowledge and experience in end to end telco BSS covering the following areas:

o CPQ and customer Order Management

o Customer Care and Billing and Charging

o Workforce Management

o Product Catalogue/Service Catalogue

o Retail Shop POS and systems for Telcos

o Inventory or Resource Management for Telcos

• Knowledge of best industry practices in requirements gathering and clarification.

• Ability to organize client workshops.

• Ability to present technical information to audiences with a wide range of technical knowledge.

• Knowledge of eTom and ITIL is preferred.

• Experience in Agile methodology

• Fluency in English is mandatory

• Good written and oral skills

• Positive attitude, energetic and willing to accept challenges

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Key Skill(s)

About Company

PCCW Solutions, the IT flagship of PCCW Group, is a leading IT services company, a digital transformation and outsourcing partner of choice for clients in all industries across the Pan-Asia region. We adopt cutting-edge technologies to empower clients transform digitally, create business values and success in the ever-changing economic environment.

With our global data center coverage and innovative Infinitum™ solutions suite, including Cloud, Advanced Analytics, AI, Digital and IoT solutions, we have digitally transformed businesses across many industries, revolutionizing the way they operate, and transforming customer experiences along the way.

PCCW Solutions has been at the forefront of driving innovation and delivering industry-specific solutions for enterprises clients to accelerate their digital transformation, and playing a key role in supplying and maintaining some of the most critical IT systems in the public sector.

We have Pan-Asia regional presence in Singapore, the Philippines, Hong Kong, Macau, Taiwan and mainland China with 11 office locations across the region. Our Singapore office serves as the regional hub for Southeast Asia, supported by a regional delivery center in the Philippines. With our extensive, widely-recognized business credentials and experience in managing large-scale projects, PCCW Solutions has become a trusted partner to a diversity of organizations from different sectors.
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