COMPANY OVERVIEW VPC ALLIANCE (PJ) SDN BHD, is part of the VPC Malaysia group of Property Consultants. Formerly known as Vigers Property Consultants. VPC Malaysia is an established firm of Property Consultants, Valuers, Estate Agents and Property Managers. It commenced practice in Malaysia in March 1999 and has steadily grown to the present strength of 10 offices throughout Malaysia. The network of offices in Malaysia are Petaling Jaya, Penang , Alor Setar, Mentakab, Johor Bahru, Kuala Lumpur, Kota Kinabalu, Sandakan, Kuching and Kajang.
Company Size: 51-200 Employees Working Hours: Depending on the site office working hour Dress Code: Business (e.g Shirts) Benefits: Medical Spoken Language: English
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases