Business Analyst Mandarin/Cantonese Speaking

HSBC Electronic Data Processing (Malaysia) Sdn Bhd

Job Description

Role Purpose 
  • Business Analysts operating using the Business Transformation Framework (BTF) shapes, delivers and embeds change working with the business and our delivery partners. 
  • They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. 
  • Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. 
  • In systems related projects and programmes, the role holder will support transformation team with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. 
  • The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. 
  • Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimizing risk during deployment. 
  • Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analyzing and re-engineering world class business processes. 
  • Business Analysts will often lead design work streams or teams, managing other Analysts, SMEs and resources from our delivery partners.
Key activities and decision making areas
  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
  • Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
  • Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners 
  • Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
Knowledge
  • Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
  • A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
  • Outstanding understanding of HSBC Group structures, processes and objectives
  • Very strong knowledge of the external environment – regulatory, political, competitors etc.
  • Basic Business re engineering knowledge
  • Business analysis, requirements gathering and design techniques
  • Change management and implementation management techniques & approaches
  • Agile Method for Business Analysis
Experience
  • Proven track record as business analyst, consultant
  • Experience conducting requirement specification using the Agile Method
  • Overall financial services industry knowledge with specific functional expertise
  • Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
  • Exposure to business case development and a sound understanding of how design enablers underpin business benefits
  • Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
  • Effective communication, inter-personal and negotiating skills
  • Excellent decision making and problem solving ability 
  • Sound judgmental skills to identify and resolve problems
  • Experience of managing resources using appropriate communication, delegation and planning skills
  • Ability to motivate and lead people, employing appropriate management styles
  • Proven ability to work across regions whilst maintaining a global perspective
  • Proven ability to work with senior stakeholders and business sponsors Capabilities
  • Ability to speak (Cantonese and Mandarin) and Read and write (Mandarin)
  • Business Analysis & Design
  • Delivery at Pace
  • Impactful communication
  • Business Case and Benefits Realisation
  • Change and Implementation Management
  • Stakeholder Management
  • Problem Solving and Critical Thinking
  • Collaboration
  • Process Re-engineering
  • Resource and Team Management
  • Consultancy 
Qualifications and Accreditations
  • Certified Business Analysis Professional (CBAP) would be advantageous
  • Degree in Business Information Systems or a related field – Differentiator
  • Degree in business administration / management / economics, engineering and science – Differentiator

Job Summary

  • Other - Malaysia (CyberJaya)
  • Malaysia
  • 6 - 10 years
  • BTF, Implementation management, HSBC, design techniques, Business Transformation Frameworks, Agile Methodology, Design, Change Management, Team Management, Business Analysis, Business re engineering, Business Analyst
  • Bachelors/ Degree
  • Banking, Insurance & Financial Services
  • Other BFSI - Business Analyst
  • Banking/Financial Services
  • Looking for Business Analyst Mandarin/Cantonese Speaking responsible for Requirements Management, Design, Change Management and Implementation Management.
  • 16th Jul 2019

About Company

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

Recruiter(s)

Suresh Arumugam Manager HR HSBC Electronic Data Processing (Malaysia) Sdn Bhd

Skills I hire for: Banking Operations

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