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  Job Summary
   
  Job title :
Business Analyst Specialist(Telephony Services)
  Company:
Infinite Computer Solutions Inc
  Location
Kuala Lumpur
  Experience
5 - 10 years
  Key Skills
Business Analyst,System analyst,Senior business analyst,Agile
  Category
IT
  Role
Business Analyst
  Posted On
21st May 2019
Company Profile
  About Us

 

Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
   
  Job Description
  Role: Business Analyst Specialist for Telephony Services

Location: Kuala Lumpur

Years of Relevant Experience: Minimum 5-8 years


Job Description:

• Act as escalation point for regional teams, manage regional Telephony vendors, and engage with and support local site teams to aid in management of incidents and changes.

• Acting as directed by central Service Owner to deliver projects and resolve local incidents.

• Provide expertise to drive analysis and audits of regional requirements and work to align these with global telephony strategy.

• To provide expertise on Telephony systems and usage in region.

• The role will be key in supporting the team in executing the transformation from traditional telephony to Microsoft Skype/Teams.

• Define baselines, measures, and interdependencies of value streams to drive benefits realization

• Be familiar with Scrum processes, roles and responsibilities.

• Collaborate with the Product Owner and the team to prioritize the product backlog.

• Work with the Scrum team on continuous story grooming and provide mentorship on future stories.

• Validate what has been delivered meets the stated user story acceptance criteria.

• Facilitate dependencies, risks and issues across team utilizing scrum of scrum techniques for effective migration.

Key Requirements

• Business analysis experience, preferable in an Agile environment.

• Strong leadership and communication skills to present and articulate at all levels of the organization.

• Work creatively and analytically in a problem-solving environment.

• Can resolve conflicting ideas and demands to provide clarity.

• The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level.

• Experience of Traditional Telephony services and support

• Track record of good interpersonal, written and verbal communications skills.

• Ability to work within a virtual global team environment.

• Self-motivated to work with limited supervision.

• Strong evidence of working as a team player.

• Create documentation to efficiently communicate requirements and identify opportunities for improvement.

• Initiate, plan and develop Business Analysis activities in support of strategic initiatives

• Worked on major transformation or rationalisation projects that require data analysis and insights to inform planning and prioritisation

• Experienced in Multi-Site environment

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