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  Job Summary
  Job title :
Business Analyst Specialist(Telephony Services)
Infinite Computer Solutions Inc
Kuala Lumpur
5 - 10 years
  Key Skills
Business Analyst,System analyst,Senior business analyst,Agile
Business Analyst
  Posted On
21st May 2019
Company Profile
  About Us


Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization�. Infinite has over 5,000 employees and 8 global delivery centres. Established in 1999, Infinite today is a publicly listed entity headquartered in Bangalore, India, with an expanse across three continents, a diverse employee base and over 50 premier clients, including several leading Fortune 1000 companies. The journey so far has been as remarkable as it has been definitive.
  Job Description
  Role: Business Analyst Specialist for Telephony Services

Location: Kuala Lumpur

Years of Relevant Experience: Minimum 5-8 years

Job Description:

• Act as escalation point for regional teams, manage regional Telephony vendors, and engage with and support local site teams to aid in management of incidents and changes.

• Acting as directed by central Service Owner to deliver projects and resolve local incidents.

• Provide expertise to drive analysis and audits of regional requirements and work to align these with global telephony strategy.

• To provide expertise on Telephony systems and usage in region.

• The role will be key in supporting the team in executing the transformation from traditional telephony to Microsoft Skype/Teams.

• Define baselines, measures, and interdependencies of value streams to drive benefits realization

• Be familiar with Scrum processes, roles and responsibilities.

• Collaborate with the Product Owner and the team to prioritize the product backlog.

• Work with the Scrum team on continuous story grooming and provide mentorship on future stories.

• Validate what has been delivered meets the stated user story acceptance criteria.

• Facilitate dependencies, risks and issues across team utilizing scrum of scrum techniques for effective migration.

Key Requirements

• Business analysis experience, preferable in an Agile environment.

• Strong leadership and communication skills to present and articulate at all levels of the organization.

• Work creatively and analytically in a problem-solving environment.

• Can resolve conflicting ideas and demands to provide clarity.

• The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level.

• Experience of Traditional Telephony services and support

• Track record of good interpersonal, written and verbal communications skills.

• Ability to work within a virtual global team environment.

• Self-motivated to work with limited supervision.

• Strong evidence of working as a team player.

• Create documentation to efficiently communicate requirements and identify opportunities for improvement.

• Initiate, plan and develop Business Analysis activities in support of strategic initiatives

• Worked on major transformation or rationalisation projects that require data analysis and insights to inform planning and prioritisation

• Experienced in Multi-Site environment


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