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Keywords / Skills : Power Bi, Business Analyst, Business Intelligence, BI, Excel, Access, Pivot, Lookup

2 - 4 years
Posted: 2019-06-21

Nationality
Malaysia
Industry
ITES/BPO
Role
Other Roles
Education
Bachelors
Degree
Diploma
Posted On
21st Jun 2019
Job Description
• Carry out data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process

• Produce and deliver tracking and reporting for key KPI/SLA’s in the business

• Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)

• Perform ad-hoc data analysis to support the business initiatives

• Create and maintain efficient and secure systems for recording data and producing relevant documentation

• Maintaining the daily relationship with the business intelligence supplier

• Seek opportunities to drive innovation and process improvement within the reporting spectrum

• Understand scope of work committed to the client and engage with clients and analytics delivery teams on overall approach and delivery timelines.

• Participate in regular calls with delivery teams to review progress and work with the client on data collection efforts to ensure we are collecting essential data for analysis projects.

About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do.We transform passion into excellence.

With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.

We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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