Yantrik, also known as Yan3K is an insurtech company which delivers innovative & intelligent automation solutions enabling digital transformation for insurance industry. Our tools allow companies to digitize & automate customer journeys and back-end processes quickly for immediate productivity gains, near zero error rates, reduced costs and significant ROI results. We support both virtual and human workforce alike, facilitating the efficient and accurate execution of business processes on any enterprise application. The digital solution can be leveraged for both unattended (virtual machine) and attended (desktop) automation as well as Hybrid Automation where there is interaction between the virtual and human workforce providing a greater ROI on your investments and delivering corporate-wide customer experience & business process improvement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases