To manage and provide assistance to agents in gaining support to increase business
To monitor and ensure growth in Marketing production as well as to manage within the guidelines and regulations established by the company and other regulatory body with the objective to bring profit through effective operation, good service and rapport with the agents and POS staff
To educate and train agents on product knowledge
To build, enhance, and maintain good relationship with agents and secure new business opportunities/potential target markets
To respond to our business partners, and provide fast feedback without any complaints
Monitor and control agents payment and outstanding payment
Plan and execute sales and marketing activities
Experience : Minimum two (2) years experience in related field.
Education : Degree or Diploma in any discipline (preferably in Insurance).
Skills / Competencies: Good communication and interpersonal skills. Result oriented and highly motivated to succeed in the insurance industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases