Ventaserv Sdn Bhd is a startup initiative by Creador Sdn Bhd, a private equity firm that manages approximately USD 1 billion of funds with investments in South and South-East Asia. The idea of a vending machine company is conceived when we discovered that the vending machines industry in South and South-East Asia is underpenetrated compared to the other countries in America, Europe and other Asia-Pacific regions. With this idea in mind, we aim to revolutionize the vending landscape by offering high quality vending machines, premium products by market-leading brands and reliable services supported by cutting-edge technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases