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Business Excellence Advisory Specialist | Certified Lean Six Sigma Yellowbelt

Keywords / Skills : Business Excellence, Lean Six Sigma

3 - 13 years
Posted: 2019-08-19

Industry
ITES/BPO
Function
IT
Customer Service/Call Centre/BPO
Role
Other Customer Service
Other Information Technology
Other Roles
Education
Bachelors
Degree
Posted On
19th Aug 2019
Job Ref code
JC 001
Job Description
Our client, one of the biggest BPO/ IT company in Philippines and worldwide, is looking for Business Excellence.
Responsibilities:

• Support the development of various quality mechanisms like FMEA / Value Stream Maps / BPMS / Operations Excellence Maturity etc. for all processes in aligned businesses

• Work Closely with the Black belts / Tower Leads to define, execute, and then monitor the operations and business metrics and drive other quality initiatives

• Collect data and baseline current state values, deploy standard dashboards for metrics and performance indicators for various new and old deal

• Report out SDO performance visual data management for the towers / deals

• Be part of the cultural change agent for Operations Excellence in Accenture

• Own and drive Lean and Six Sigma projects


Qualifications: 
• Graduate of any Bachelor’s degree

• At least 3 years work experience leading Lean and Six Sigma projects

• Lean Six Sigma Trained/Certified

• Expertise in Business Process Transformation, Continuous Improvement and Project Management

• Strong stakeholder management skills

• Excellent oral and written communication skills

• Willing to work on holidays, weekends, shifting schedules and extended working hours



About Company

Quess Corp Limited (BSE: 539978, NSE: QUESS), is India’s leading business services provider. At Quess, we excel in helping large and emerging companies manage their non-core activities by leveraging our integrated service offerings across industries and geographies which provides significant operational efficiencies to our clients. Quess has a team of over ~261,700 employees across India, North America, South America, South East Asia and the Middle East across segments such as Industrials, Facility Management, People Services, Technology Solutions and Internet Business. Quess serves over 1,700+ clients worldwide. Established in 2007, Quess is headquartered in Bengaluru, India and has a market cap of over USD 2.3 Bn as on March 31, 2018.
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