Business Intelligence Senior Specialist - SAP Business Objects (BO)
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources;
Identify opportunities to optimize enterprise database architectures as a part of Business Intelligence initiatives;
Provide solutions, perform implementation and monitor validation processes to ensure data integrity and optimal performance;
Design, implement and monitor source-to-target systems to ensure availability, as well as providing support, problem determination and resolution of business intelligence reporting/technical issues within service level expectations;
Participate in infrastructure design and installations that suit different business operations;
Perform all phases of the ETL process to ensure compliance with standard operating procedures and global templates;
Maintain internal processes and quality standards documentation to ensure process controls and audits are up to date and aligned to DKSH IT standards;
Assist and support Business Objects application/SQL databases within various project implementations, including global/country support processes;
Conduct knowledge transfer, training and best practice sharing to local Country IT or other internal stakeholders to ensure knowledge availability/continuity;
Negotiate solutions with business stakeholders and users;
Ensure adherence to agreed service/operational level agreements as well as user satisfaction;
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Computer Science/Information Technology or equivalent;
At least 5 year(s) of working experience in the related field is required for this position;
Demonstrate visual design skills used to create information-dense and easy-to-understand reports/dashboards;
Demonstrate relational database and star schema design and implementation skills;
Be abreast of the latest technologies and technological opportunities within the specific domain/area of expertise;
SAP Business Objects hands-on/development experience;
Microsoft SQL/Stored Procedure/SSIS
Good to have BW experience on BW Query Designer/Bex experience;
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint);
Demonstrate fluency in local language and ideally in English, both written and spoken;
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases