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Business Process Analyst

Keywords / Skills : Business Process Management, BPM, Visio, ERP, BI tools, CRM

3 - 7 years
Posted: 2019-12-02

Nationality
Malaysia
Industry
Banking/Accounting/Financial Services
Function
IT
Role
Business Analyst
Education
Bachelors
Degree
Posted On
2nd Dec 2019
Job Description
• Create process documentation/workflows, knowledge articles, self-service guidance for IT and ensure structured periodic reviews established to keep the artefacts updated.

• Collect and document of business requirements for project and process improvement/automation efforts

• Perform process workflow modelling using BPM tools (i.e. Visio) and share the output for further collaboration on process improvements, automation capabilities and clearly defined end-to-end use cases

• Review information and trends to based on inputs and feedbacks from stakeholders and ensure that the output of processes are generated in a structured format for further analysis with the line manager

• Support the line manager in conducting maturity assessments against the process activities to highlight areas of improvement or concerns

• Extract relevant reports from the Project and Portfolio Management (PPM) system and provide a high-level analysis of data for review

• Support the line manager in monitoring, measuring and providing timely feedback on process performance leveraging specific techniques such as Lean Six-Sigma

• Maintain a complete understanding of and adheres to all IT policies and processes

Technical Competencies

• Strong’s kills required in professional writing with good communication, organized thought, a high standard of grammar and language, clarity, and conciseness

• Business process improvement techniques e.g. Lean Six-Sigma

• Foundation on IT Service management lifecycle

• Required to understand how ERP, BPM, CRM and BI tools operate.

• Basic exposure on SOAP, WSDL, XML is desirable

• Exposure to CMMI or ISO appraisal and documentation standards would be

Qualification / Experience

• A minimum Bachelor's degree in IT or relevant fields.

• A minimum of 5 years’ experience in IT or related industries with strong appreciation for Technology domain especially in business process analysis, workflow and IT Service



About Company

Hastraa Consulting Services is a global Business and IT Assurance Services organization specializing in Business Analysis and Software Testing & Quality Assurance, covering the whole range of advisory and assurance services.
• Hastraa, a Singapore Headquartered company established in 2005 along with the Test Competency Center in Malaysia. Hastraa has international offices in Dubai and UK.
• We adopt best in class test practices and leverage our proven methodologies in delivering assurance solution to meet the demanding needs of the enterprises
• Hastraa is focused on providing domain centric assurance services custom made for Banking & Financial Services, Insurance and Telecom industries
• Our Program Assurance Service along with BA-QA Model encompasses a holistic approach towards ensuring quality assurance from requirements phase to application
sun set. This model focuses on employing verification and validation at each phase of the project, right from requirement analysis phase to Go Live and beyond. The PAS model creates reusable test assets to enhance testing efficiency and effectiveness
throughout application lifecycle
• Hastraa has delivered over 100 projects to over 40 customers. It includes BA services for Loan Origination Systems, Core Banking Systems, Switch Migration projects, Core Life Insurance Systems, Agency Compensation, etc
• Delivered several Managed Testing Services and Performance Assurance Services for Core Banking Systems, Trade Finance, Switch and Payment Systems, Card Management Systems, Channels (ATM, internet banking, mobile banking), Core Life
and General Insurance Systems, Mobile testing services for various mobile applications and devices.
• Hastraa is a tools agnostic organization and possess deep technical competency across all commercial and open source testing tools. Hastraa has developed several IPs and accelerators that have been successfully deployed in our engagements.
• Our esteemed clients for whom we have done several engagements are a testament to the quality of services provided by us. They include AIA, Allianz, AgroBank, AmBank, ANZ, Al Masraf, Astro, BSN, Bank Muamalat, CBI, CIMB, DBS, DHL, Exim
Bank, Hong Leong Bank, HSBC, ING, Maybank, Maxis, MEPS, MyClear, RHB Bank, Silverlake, Sony, UOB, Zurich, etc to name a few
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