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Cash Collection Specialist

Keywords / Skills : Cash Collection Specialist, Cash Collection, FSSC, AR, collection & billing, Payment collect, Accounts Receivable

2 - 5 years
Posted: 2018-07-18

Finance & Accounts
Other Finance & Accounts
Posted On
18th Jul 2018
Job Description
Cash Collection Specialist

Key Purpose of the Role

Reporting to the Head of Billing & Cash Collection of AMEA (Asia Pacific & Middle East & Africa) region, this role will be responsible for daily cash collection activity with customers, collection performance, AR settlement and compliance (including Dunning, Escalation, Dispute) for North East Asia (NEA) region.

The role holder is responsible for the Cash Collection performance within NEA region. He/she typically focuses on co-ordinating collectors in NEA countries (Hong Kong, Taiwan and China), taking responsibility for the integrity and accuracy of day-to-day financial cash collection operations to the required standards. This will involve reporting, consolidation, providing commentary and analysis of financial information. He/she is required to deliver against target, scorecard and KPI measures whilst securing value for money as well as providing a first class collections service across customer base.

The role is expected to work collaboratively across any stakeholders within BT as well as to manage the day to day customer relationship during the Financial processes and contribute to BT Customer Satisfaction target.

Key Responsibilities


Master country specific processes, extend knowledge, manage communication, share information and issues with team

Manage relationship with customer and contribute to BT Customer Satisfaction target

Co-operate & build good relationship within team, peers and process stakeholders

Manage stakeholders expectation on collection status

Establish close working relationship with BT Finance, Sales, Billing, Revenue Assurance, SSC team, Products, Ordering, SRM, Tax, Regulatory and Legal across different business units to ensure shared learning, consistent approach and expectation on processes and policies

Process and Operations
  • Manage daily cash collection activity with customers 
  • Manage escalation Management 
  • Maintenance and enhancement (where appropriate) of Collection Tracker 
  • Manage daily collection metrics and Issue log 
  • Work with FSSC AR team to ensure that cash application is correctly done in the system 
  • Prepare collection forecast for the month 
  • prepare ad hoc and weekly/month end reporting 
  • Maintenance of customer contact details 
  • Coordinate debt issue resolution as well as invoice dispute resolution with BT or Third party Legal if necessary 
  • Monitor and secure the high level cash collection process and performance 
  • Ensure compliance with the required Standard set defined by management, SOX Adherence and closure of remediation 
  • Provide collection information and provide update to management and stakeholders 
  • Provides and maintains the service required from an accuracy, right first time, timeliness and efficiency basis 
  • Manage portfolio and work list priorities 
  • Participate/support/initiate projects in order to improve processes 
  • Performance 
  • Accountable for NEA DSO, overdue debt reduction, unapplied payment resolution performance target achievement 
  • Accountable for timely queries/disputes resolution in accordance with SLAs 
  • Accountable for fraud management and monitoring 
  • Accountable for financial risk monitoring and identification as well as taking the appropriate actions 
  • Compliance 
  • Accountable for compliance with the BT Credit Management Policy and local regulations 
  • Ensure all process controls (SOX etc.) are executed and documented accordingly 
  • Provide materials, reporting and secure process in place to support audit (internal/external) 
  • Reporting 
  • Consolidate and provide cash collection related scheduled reports to GM International Collection, Daily cash collection, Weekly actuals against target, Top overdue debt by bucket , top Dispute, weekly unapplied payment, as well as a weekly consolidation report to the Global Service CFO AMEA 
  • aAalyse payment trend and validate aged debt portfolio profile with collectors 
  • Report individual performance against target 
  • Report customer thermometer performance 
  • Provide monthly score card LOB satisfaction 
  • Analyse current reports used to identify any leakage on reporting side to streamline reporting across AMEA region 

Qualification & Skills Requirement
  • Experience in collection & billing function, telecommunication with added-value 
  • Strong communication and negotiation skills (both verbal and written) 
  • Commercial experience in an International global environment 
  • Self-initiator 
  • Self-sufficient 
  • Innovative 
  • Customer focus and connected 
  • Good analytical skill with logical mind 
  • Result-oriented 
  • A team player with a credible track record of successful credit management 
  • English/Mandarin/Cantonese/Japanese/French/Portguese/Turkish/Korean/ Vietnamese languages (English is mandatory and the more the preferable) 

About Company

BT Malaysia is part of BT Group plc. BT is one of the world’s leading communications services companies. We are a global leader in managed networked IT services, operating globally and delivering locally to help our customers succeed. We employ nearly 89,105 people worldwide and serve the needs of customers in more than 170 countries, making us one of the largest professional service providers in our industry.

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