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Keywords / Skills : Change Management, Problem Management, Configuration Management

4 - 9 years
Posted: 2019-04-03

Nationality
Malaysia
Industry
Insurance
Function
IT
Role
Configuration Mgr/ Release Manager
Posted On
3rd Apr 2019
Job Description
Responsibilities


• Apply a structured change management approach and methodology for the people side change caused by the digital projects and change efforts.

• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.

• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.

• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.

• Support the execution of plans by employee-facing managers and business leaders.

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

• Identify resistance and performance gaps, and work to develop and implement corrective actions

• Create and enable reinforcement mechanisms and celebrations of success.

• Work with project teams to integrate change management activities into the overall project plan.

• Work with communication, training and OD specialists in the formulation of particular plans and activities to support project implementation.

• Provide a set of Change and Training frameworks that can be leveraged across the region

Skills and qualifications: 
• A solid understanding of how people go through a change and the change process

• Experience and knowledge of change management principles and methodologies (example: Prosci certification)

• Familiarity with project management approaches, tools and phases of the project lifecycle.

• Exceptional communication skills – both written and verbal.

• Excellent active listening skills.

• Problem solving and root cause identification skills.

• Strong analytic and decision making abilities.

• Able to work effectively at all levels in an organization.

• Must be a team player and able to work with and through others.

• Ability to influence others and move toward a common vision or goal.

• Experience with large-scale organizational change efforts.

• Change Management Professional (CMP) designation is a plus.

• Must have experience in managing change across large cross functional organization



About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About Recruiter
Cognizant Technology Solutions Singapore
Executive - HR
Cognizant Technology Solutions Asia Pacific Pte. Ltd
...
Skills I hire for IT Infrastructure, DWBI, JAVA, Dotnet, ERP, CRM, Testing, Buisness Analyst, AML,PM
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