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Chinese speaking Customer Service Executive

Keywords / Skills : Customer Service Executive, Customer service representative, Customer support executive, Call Center Executive, BPO Call Centre, BPO Executive, Call Center Representative, Voice Process Executive, Customer Care Executive, International Call Center, BPO Fresher

0 - 5 years
Posted: 2019-01-29

Job Description

Principal Responsibilities:

• Working in a contact centre environment and handling multiple customer calls from our customers.

• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.

• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.

• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Requirements:

• Excellent customer-serving manner, communication and problem solving skills.

• Ability to apply basic and numerical reasoning when handling customer enquiries.

• Ability to advise, communicate, empathize, resolve conflict and respond sensitively to clients.

• Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions.

• Positive attitude with willingness to help others.

• Flexibility to work on shift duties (including overnight, weekend and public holidays).

• Good command of English. A good command of Mandarin & Cantonese is advantageous.

• Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply.

• Applicants must be a Malaysian citizen.

• Applicants must be willing to work at Cyberjaya.



About Company

HSBC is one of the world’s largest banking and financial services organisations, with around 6,600 offices in both established and faster-growing markets. We aim to be where the economic growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realise their ambitions. We serve around 58 million customers through our four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking.
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