Major responsibility :- Managing property, casualty, construction, infrastructure and financial lines claims and the related activities, communications with clients, Insurers, adjusters, lawyers, forensic specialist. Support Claims Head in daily running of the department. Mentor junior team members in upgrading technical skills in claims management.
Education & Qualifications/ Expected Experiences :- A degree in any discipline Matured and at least minimum 4-5 year experience in the Insurance industry handling claims Proficient in English and Bahasa Malaysia Operationally efficient and sound market network with Insurers and loss adjusters
Skills & Knowledge:- Demonstrate proactive attitude Strong technical knowledge in all insurance lines Good interpersonal communication skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases