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Client Relationship Manager (Global Logistics Industry)

Keywords / Skills : Client Relationship Manager (Global Logistics Industry)

5 - 8 years
Posted: 2019-08-12

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Function
Retail Chains
Posted On
12th Aug 2019
Job Ref code
clientrelationshipma
nagergloballogistics
industry22
Job Description
Job Description :

Responsibilities:
  • Write specific customer-orientated standard operating procedures.
  • Oversee the process to ensure completion of SOP to meet client requirements
  • Deal with all aspects of forwarding / shipments in relation to the client
  • Review external reports related to client daily
  • Review internal reports related to clients regularly, e.g. PO Management, missing document and ship management report
  • Review gross profit of client to manage buy / sell rates to optimise profits
  • Prepare Client Implementation Plan and identify and implement process improvements related to the client
  • Review and streamline working processes to enable best practice with lowest resources / financial impact
  • Set up or maintain client profiles, visits and updated quotes / sell rates in related systems
  • Identify trends and opportunities to develop new services and revenue as well as to deliver value for both client and the Company
  • Identify potential issues and provide proactive problem solving
  • Support, encourage and drive client services and operation teams to deliver values
  • Assist in mentoring and coaching the team on client services
  • Work with Finance on both payables and receivables to resolve issues with customers
  • Involve in implementation of new business to ensure correct processes in place


Requirements:
  • Bachelor degree in any related studies
  • At least 5 years in freight forwarding with operation and/or customer service experience
  • Knowledge of freight forwarding operations and selling process
  • Knowledge of customer retention and experience in dealing with customers
  • Knowledge of Toll systems (e.g. EDI Operating System)
  • Strong customer focus and service ethics


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