Send me more jobs like this

Client Relationship Manager (Global Logistics Industry)

Keywords / Skills : Client Relationship Manager (Global Logistics Industry)

5 - 8 years
Posted: 2019-08-12

Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Retail Chains
Posted On
12th Aug 2019
Job Ref code
Job Description
Job Description :

  • Write specific customer-orientated standard operating procedures.
  • Oversee the process to ensure completion of SOP to meet client requirements
  • Deal with all aspects of forwarding / shipments in relation to the client
  • Review external reports related to client daily
  • Review internal reports related to clients regularly, e.g. PO Management, missing document and ship management report
  • Review gross profit of client to manage buy / sell rates to optimise profits
  • Prepare Client Implementation Plan and identify and implement process improvements related to the client
  • Review and streamline working processes to enable best practice with lowest resources / financial impact
  • Set up or maintain client profiles, visits and updated quotes / sell rates in related systems
  • Identify trends and opportunities to develop new services and revenue as well as to deliver value for both client and the Company
  • Identify potential issues and provide proactive problem solving
  • Support, encourage and drive client services and operation teams to deliver values
  • Assist in mentoring and coaching the team on client services
  • Work with Finance on both payables and receivables to resolve issues with customers
  • Involve in implementation of new business to ensure correct processes in place

  • Bachelor degree in any related studies
  • At least 5 years in freight forwarding with operation and/or customer service experience
  • Knowledge of freight forwarding operations and selling process
  • Knowledge of customer retention and experience in dealing with customers
  • Knowledge of Toll systems (e.g. EDI Operating System)
  • Strong customer focus and service ethics

Similar Jobs
View All Similar Jobs

Walkin for you