Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Kuala Lumpur

Experience
0 - 5 years

Keywords/Skills
Korean,Vietnamese,Customer Support,Customer Service,Customer Care Executive,Hindi,Voice Process,Voice Support,International BPO,BPO,Inbound,Technical Support,Outbound

Education:
Diploma

Function:
Customer Service/Call Centre/BPO

Role
Customer Service Executive

Industry
Social Media
Client Service Associate for one of the leading Social Media Giant. @ Kuala Lumpur


Hiring for below roles

Korean Native Speaker

Vietnamese Native Speaker

Hindi Native Speaker

Experience Required- 
0-5 Yrs (Fresh Graduates are welcome to apply)

Job Role-
• Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language