Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Kuala Lumpur

Experience
1 - 6 years

Keywords/Skills
Customer Support,Customer Service,Customer Support Executive,Customer Care,Customer Care Executive

Education:
Bachelors/ Degree, Diploma, Matriculated/A-Level, School Certificate / N or O-Level

Function:
Customer Service/Call Centre/BPO

Role
Customer Service Executive

Industry
Customer Service
Client Services Associate


Job Title: Customer Support
Location: KL Sentral
Duration: Permanent

POSITION SUMMARY:

• The Client Service Associate is to help support advertisers worldwide through chat, email, and call backs.

Job Description:
DUTIES AND RESPONSIBILITIES:
• Understand customer’s inquiry and respond via applicable channels: email, chat, and call backs.
• Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, Hindi native language.