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Collections Specialist - Mandarin Speaking

Keywords / Skills : Excel, Word, Access, Ms excel

0 - 4 years
Posted: 2018-07-31

Job Description
Responsibilities

Actively collect payments from customers with unpaid invoices

Answer account queries

Help customers in arranging their payment for the outstanding invoices so they can continue their service

Help the team where needed to persuade customers to pay outstanding invoices

Decide on the correct action when negotiating payments and settlements

Act as a point of escalation to manage customer objection by remaining polite, tactful, and firm

Take end-responsibility for resolving disputes

Explain service agreement terms as appropriate

Clarify potential consequences of not paying (i.e. handover to debt collection agencies, etc.)

The candidates should have the below experience or background in order to be considered for the role:

Effective understanding and experience in Business Model Performance Optimization.

Ability to find a solution for or to deal proactively with work-related problems.

Experience with the use of multiple call models and multiple enquiry channels (Calls, Email, Chat, SMS).

Strong interpersonal and communication skills and credibility that can influence Team Members.

Strong organisational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.

Results driven.

Team goal orientated individual.

Job Requirements:

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Others or equivalent.

Preferably Executive specialized in Customer Service or equivalent.

About Company

Who we are: Regus is the world’s largest provider of flexible workplaces, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus enables people to work their way, whether it’s from home, on the road or from an office. Customers such as Google, GlaxoSmithKline, and Nokia join hundreds of thousands of growing small and medium businesses that benefit from outsourcing their office and workplace needs to Regus, allowing them to focus on their core activities.
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