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Communication Coach - Pasay

Keywords / Skills : coaching and mentoring skills

5 - 7 years
Posted: 2019-10-07

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Trainer
Management Trainee
Education
Bachelors
Degree
Posted On
7th Oct 2019
Job Ref code
BG: 10.01
Job Description
Essential Functions

• Sample and evaluate language quality

• Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides company a competitive edge

• Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal

• Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material

• Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive

• Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

• Identification of appropriate methodology for the implementation of training

• Training and certification of trainers on the training modules

• Building PPTs and other material and participate in presentation to the client/ internal customers

• Participate during client visits (presentation of communication programs)

About Company

Quess Philippines Corp
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