Consult, brainstorm and ideate on social and digital content
Create creative content for feeds and spark interest & discussion on various social platforms
Plan and strategise business opportunities in the content field for the brand and company
Act as a frontline brand manager by interacting with customers and fans in real time on various social platforms
Moderate pages on various social platforms, minute-by-minute online conversations by answering questions, offering solutions and mediating conversations
Track, measure and provide advice to further improve on the content strategies for brands
Work as a team with cross-functional team members
Have a knack for research, a sharp wit and a willingness to work during nonstandard business hours
Identify, Share and Drive best practices
Uphold the highest level of confidentiality in regards to brand insights & findings
HTML or CSS knowledge is an added advantage. Prior experience in customer service, advertising, public relations or online marketing is preferred.
Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Mass Communications or equivalent.
Have excellent verbal & writing skills in English & Bahasa Malaysia
Proficient in utilising social/digital insights to better create relevant and engaging content on all social/digital platforms
Results focused, with a strong commercial acumen, self-motivated and driven to take initiative
Highly organized, with excellent time-management skills who can respond positively to changing priorities
Enthusiastic, proactive individual with a "can do attitude" who can work at all levels with a high level of attention to detail
Works to a high standard and has inquisitive nature, with a desire to learn
We offer the right candidate an attractive salary & benefits package that commensurate with qualification and experience.
Monthly breakfast allowance and team dinner,
Monthly transport and mobile phone allowance,
Yearly performance bonus and company trip,
Project incentives and rewards.
Interested applicants please submit your resume with expected salary to:
For more information go to our website www.poccadotmedia.com
At Pocca Dot Media, we take pride in teaming up with our clients to build an exciting and engaging social media presence for their brands and businesses.
We believe there is more to it than understanding our clients’ unique objectives and bringing plans to fruition.
The world of social media is constantly changing and we aim to bring our clients new insights, new solutions, and new ways to make meaningful connections with their fans, customers and social advocates.
At Pocca Dot Media, we take pride in teaming up with our clients to build an exciting and engaging social media presence for their brands and businesses. We believe there is more to it than understanding our clients’ unique objectives and bringing plans to fruition. The world of social media is constantly changing and we aim to bring our clients new insights, new solutions, and new ways to make meaningful connections with their fans, customers and social advocates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases