Responsible in providing, maintaining and coordinating the in-house Corporate Secretarial Services for our client for the purpose of ensuring the group complies with legal and statutory requirements.
ROLES & RESPONSIBILITIES:
Staff Management – ensure adequate staffing levels and staff is capable of meeting organization and individual objectives and overseeing their professional development.
Formulate and review Standard Operating Procedures of the Department as and when required.
Formulate Department’s budget and responsible to ensure expenses are within budget.
Identify risks, controls, executes and implementation to minimize or manage risks.
Administrative - ensures all relevant documents/forms are properly filed, updated and scanned for easy retrieval in future, approval and/or arrangement of payment to directors and regulatory bodies/authorities.
Assist and provides support to the Company Secretary in the provision of in-house company secretarial services, which cover the following, among others:
Ensure the preparation of Board Papers, Board Committee Papers, documents and reports for presentation at Board meetings, and Directors’ Circular Resolution in accordance with standard procedures; ensures the Board of Directors’ and Members’ meetings are properly convened and constituted as required by law.
Drafting Announcements to Bursa Malaysia;
Drafting Corporate Information, Statement on Corporate Governance, Notice of AGM, Directors’ Profile, Proxy Form and other contents for inclusion in the Annual Report in compliance with the Main Market Listing Requirements of Bursa Malaysia and involve in the production of Annual Report and Circular to Shareholders (for general meeting businesses);
Ensure the minutes of meeting and all relevant documents are completed timely circulated to the Chairman and Directors;
Prepare the matters’ arising report in order to ensure appropriate action being taken by the Management following the board’s decision;
Involve in the management and convening of our client’s general meetings, Board of Directors’ Meeting, Board Committee Meetings and other meetings;
Attends to queries by Auditors for the purposes of Statutory Audit and Due Diligence Auditors during the audit exercise;
Attend meetings (as and when required) and prepare necessary written documentation in order to provide minutes of meeting;
Maintain the statutory records of our client and group of companies and ensure the contents are updated in accordance with Companies Act 1965, for purpose of statutory audit, due diligence exercises, proper lodgment and submission to CCM, Bursa Malaysia, Securities Commission and other relevant authorities; and
Involve in compiling, monitoring, supervising and/or administering the safe-keeping of all statutory records and non-statutory documents of the Company and proper lodgment and submission to the Regulatory Bodies.
Involve liaising with the authorities on the update status of submission and/or ensuring compliance with Bursa Malaysia Regulations and the Companies’ Act and other statutory requirements at all time.
Monitor, keep abreast of and plan for due compliance arising from the relevant changes in company secretarial practices to ensure compliance with Companies Act 1965, Main Market Listing Requirements of Bursa Securities’ and other relevant regulatory frameworks.
To undertake any other duties as directed by the Immediate Supervisor and Management as and when required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases