Content Review Analyst:
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Help improve the defined processes as we create more automation and gather information
• Ability to learn to work with customer internal tools
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
• Ready to work in 24/7 shift environment and to work on the project involves reviewing content (photos/videos/text) from various categories such as high risk, medium risk and low risk.
• At least 6 months of work experience in digital space
• Communication skill in English.
• Proactively identifying Problems
• Documentation support & research
• Basic project skills
• MS Office skills
• Excel (functions, pivots, data analysis)
• Strong attention to detail
• High analytical and research skills
• Data entry experience
• Quick learning and understanding of complex processes
• Experience with social networking (or similar programs)
• Internet Savvy
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Good Analytical & Coordination skills are essential.
• Good interpersonal and communication skills
*These incumbent/candidate who joins us will be supporting markets that would include the countries where Vietnamese languages are spoken.