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Content Review Analyst - Language specialist

Keywords / Skills : Customer Support, Arabic Speaking, Customer Support Executive, Content Reviewing, WEB, Internet, Website, eCommerce, Language Expert, digital space

1 - 5 years
Posted: 2019-03-28

Nationality
Malaysia
Industry
Social Media
Function
IT
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
28th Mar 2019
Job Description
Roles & Responsibilities:

• Accountable for the success and quality of the process

• Ensures that the process is followed correctly in Service Operations

• Help improve the defined processes as we create more automation and gather information

• Ability to learn to work with customer internal tools

• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

• Ready to work in 24*7 shift environment and to work on the project involves reviewing content (photos/videos/text) from various categories which revolves around pornography, strong language and tragedy etc. 

Requirements
At least 6 months of work experience in digital space 
These incumbent/candidate who joins us will be supporting Arabic markets that would include the  Arabic countries where Arabic languages are spoken. 
Documentation support & research• Basic project skills

• MS Office skills

• Excel (functions, pivots, data analysis)

• Strong attention to detail

• High analytical and research skills

• Data entry experience

• Quick learning and understanding of complex processes

• Experience with social networking (or similar programs)

• Internet Savvy

• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

• Good Analytical & Coordination skills are essential.

• Good interpersonal and communication skills



About Company

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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