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Credit Card Operations-Manager

Keywords / Skills : Manager Operations

7 - 10 years
Posted: 2018-06-29

Job Description
Job Descripition

The Credit Card Operations-Manager is responsible for establishing credit card processing operation efficiencies, creating best practices for credit card security and ensuring that credit card operations adhere to the Banks business strategies. The Manager Credit Card is responsible for managing the daily activities of the credit card operations team, and for designing and implementing credit card operations policies and procedures to enhance the unit’s efficiency. 

The impact of this position ensures compliance with Payment Card Industry Compliance (PCI) standards. Proactively participates with Internal Audit for managing internal controls and reporting. Monitors and evaluates trends in order to recommend and implement changes that will continue to protect assets and keep services competitive and compliant as well as efficient. This position will be expected to independently initiate procedural changes to streamline processes within the unit.

Role & Responsibility 

1. Interacts with all levels of the organization to coordinate, monitor and provide assistance with all aspects of daily credit card processing, reconciliations, collections and fraud review. Interaction with managers and executives of various departments to consult, exchange information, implement, review, and follow-up on projects, task or issues occur on a routine basis.

2.Serves as the primary contact with Bank's credit card processor, supervising day-to-day interactions and managing longer-term relationship. Acts as the key person in the negotiation and renegotiation of multiple vendor/network contracts and verifies that all fees and services are maintained according to such contract.

3. Interacts with Visa and Mastercard domestically and internationally, electronic payment billers.

4. Designs and implements credit card operations policies and procedures

5. Communicates with consultants, internal/external auditors, government examiners and regulators as needed to ensure that their questions are answered and that they have access to the information required. Provides responses as needed to audit findings both internal and external. Implements changes that relate to credit card products as a whole.

6. Serves as primary contact for current Merchant Processor relationships; this will include varying payment processing companies – credit card (Visa, MC, Amex, Discover) domestically and internationally and lockbox processing providers.

7. Ensures that contract invoices are reviewed and analyzed and that payment is only for services received and accepted according to the contract.

8. Ensures validity and settlement of all credit card deposits.

9. Analyzes new payment methodologies for decreased processing costs and efficient processing and proposes payment processing alternatives to VP, Deposit Operations.

10. Implements and provides guidance for new system integration and payment processing framework.

11. Assists with PCI compliance initiatives throughout company.

12. Manages resolution efforts on credit card declines.

13. Assists Fraud Unit with evaluating and improving chargeback response and analyzing percentages by product type.

14. Develops, maintains and periodically tests the validity of the work unit’s Business Continuity plans. Monitors periodic successful remote access for staff involved required to complete critical processing during an event.

15. Oversees the timely implementation of updates timely, ensuring staff training as needed and reviewing documentation in support of those efforts.

Experience and Qualification required

• Associate’s degree in a relevant business or financial field

• 7 `10 years working experience in a financial organization with a high volume of credit card processing in a risk based pricing model.

• Experience should demonstrate proficiency with billing and recurring payment systems.

• Experience with the credit card processor management platform, and demonstrated proficiency managing subscription billing and recurring payment systems.

• Supervisory experience in an organization with a high volume of credit card processing required.

• Experience to include strong analytic and operational background for managing credit card products, and demonstrated experience applying PCI compliance knowledge.


Key Skill(s)

About Company

Hastraa Consulting Services is a global Business and IT Assurance Services organization specializing in Business Analysis and Software Testing & Quality Assurance, covering the whole range of advisory and assurance services.
• Hastraa, a Singapore Headquartered company established in 2005 along with the Test Competency Center in Malaysia. Hastraa has international offices in Dubai and UK.
• We adopt best in class test practices and leverage our proven methodologies in delivering assurance solution to meet the demanding needs of the enterprises
• Hastraa is focused on providing domain centric assurance services custom made for Banking & Financial Services, Insurance and Telecom industries
• Our Program Assurance Service along with BA-QA Model encompasses a holistic approach towards ensuring quality assurance from requirements phase to application
sun set. This model focuses on employing verification and validation at each phase of the project, right from requirement analysis phase to Go Live and beyond. The PAS model creates reusable test assets to enhance testing efficiency and effectiveness
throughout application lifecycle
• Hastraa has delivered over 100 projects to over 40 customers. It includes BA services for Loan Origination Systems, Core Banking Systems, Switch Migration projects, Core Life Insurance Systems, Agency Compensation, etc
• Delivered several Managed Testing Services and Performance Assurance Services for Core Banking Systems, Trade Finance, Switch and Payment Systems, Card Management Systems, Channels (ATM, internet banking, mobile banking), Core Life
and General Insurance Systems, Mobile testing services for various mobile applications and devices.
• Hastraa is a tools agnostic organization and possess deep technical competency across all commercial and open source testing tools. Hastraa has developed several IPs and accelerators that have been successfully deployed in our engagements.
• Our esteemed clients for whom we have done several engagements are a testament to the quality of services provided by us. They include AIA, Allianz, AgroBank, AmBank, ANZ, Al Masraf, Astro, BSN, Bank Muamalat, CBI, CIMB, DBS, DHL, Exim
Bank, Hong Leong Bank, HSBC, ING, Maybank, Maxis, MEPS, MyClear, RHB Bank, Silverlake, Sony, UOB, Zurich, etc to name a few
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