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CRM Analyst

Keywords / Skills : CRM, SAP, Siebel, ERP, Analyst, Data analyst, CRM modules, Functional Consultant, Salesforce CRM, Salesforce SFDC, Sales Force, salesforce.com

1 - 8 years
Posted: 2018-12-18

Job Description
• Act as first point of contact for SFDC local support in all facets of the region’s CRM Operating models
• Maintain Master Data within SFDC and ensure it is of highest quality for Accounts & Products and control appropriate user security access to Salesforce.com for the region. This includes among others:

o Licences control

o Engage with business leads to identify and enable approval role & security

o Maintain data integrity for leavers / responsibility changes

o Account & Contact data cleansing, enriching and deduplications

o Validating new Account details before proceeding to Commercial Finance’s approval

o Opportunity approval routing. Sample, Quote and Tech Doc Request Routing and clearing of unassigned

• Support on all acquisitions including deployment, change management, matrix template completion, training material, best practices and lessons learned
• Standardised regional reporting to increase the efficient use of reporting in SFDC for APAC ensuring KPI's are firmly connected to business requirements. | Monthly pipeline reports to Management |Ad hoc reports as needed

• Interact with Master Data Management team when there is an update in customer & product data in CRM and ensure compliance with master data policies and standards

• System Releases & Continuous Improvement: Support Regional CRM Lead in the recommendation, planning, testing and deployment of all new system functionality and enhancements



About Company

Aptude Technology Services


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