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Cross Sharing Expert (Team Lead)

Keywords / Skills : Cross, Sharing, Expert, Team, Lead

4 - 7 years
Posted: 2019-10-10

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Posted On
10th Oct 2019
Job Ref code
JR766739
Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.



Responsibilities:




Project Management Skills (Primary)


•Lead a workstream (CS / RCS / SRT) or a defined portion of a Service Transition program

•Define, build, and implement workable components to Service Transition programs by leveraging existing standard solution components as much as possible from previous waves

•Planning, monitoring and controlling the Recruitment within timelines, milestones and budget

•Perform CS risk management

•Proactively address changes to scope/effort/budget/change requests/issues during CS and escalate to Transition lead where appropriate

•Adhere to and implement standard transition methods and tools

•Monitor and track the CS progress

•Initiate application access for the team

•Ensure people / process & technology readiness

Operational Skills (Primary)


•Plays delivery role within the program basis FA (PTP/OTC/RTR) or HR function or IT function

•Conduct interviews for new hires in the program / project and coordinate timely onboarding in discussion with HR

•Ensure all new and old resources have the required knowledge to take on service delivery

Project Management Skills (Secondary)


•Support Transition Lead by creating response materials for inqury from Fit-Gap sessions

•Support Transition Lead in the estimation of costs for transition and developing work plans for a work stream (CS / RCS / SRT etc.)

•Participate in Fit-Gap session and Service Transition activities

•Apply advanced analytical skills in assessing concepts and alternatives

•Provide the key dates for IT enablement to Technology team

•Define detailed cost and benefits of a given solution of a Service Transition program

•Manage stakeholder relationship within their area of responsibility

•Provide peer review to other service transition activities (if developed by another CS Expert)

Operational Skills (Secondary)

•Coordinate and prepare for Recruitment meetings

•Coordinate pre-process training for the new hires to be able to hit the floor timely when required for CS/RCS

Job Expectations


Complexity - Degree of difficulty of the assignment

•Requires analysis and solving of moderately to high complex problems.

•Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.

•Requires understanding of the strategic direction set by senior management and implement in service transitions

•Primary upward interaction is with direct supervisor. Generally interacts with peers and/or management levels at the client organization

Authority & Decision Impact- Power to influence or complete assignments independently and ability to make decisions

•Requires minimal guidance / acts independently when determining methods and procedures on new assignments

•Decisions have a major day to day impact on area of responsibility

Scope - Degree of accountability for assigned tasks

•Manages medium-large d teams and/or work efforts during the service transition

Skill & Proficiency Expectation


•HR (Hire to Retire) / IT (All sub activities) / F&A (PTP/OTC/RTR) industry knowledge (Domain Experience)

•SSC Operation Working Experience

•Risk and Issue Management Experience

•Demand Management / Hiring and Tracking recruitment

•Project Management including tracking of service transition (E2E)

•Work planning / Planning of CS and service transition

•Technology and Work Environment planning

•Reporting capability to stakeholders

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

"If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.

In addition to the "Consent and Acknowledgment – Personal Data" terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client ("Project"). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.

By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above."



About Company

Why Accenture?
• Culture and Values
Grow your career in a global company trusted by clients from almost all industries. Accenture upholds its world-class brand and reputation through its core values and code of business ethics, empowering our people to deliver excellence, serve our clients and contribute to the community.
• Inclusion and Diversity
At Accenture, having a diverse workforce is fundamental to our culture and core values and it enables us to compete effectively in the global marketplace. We take the widest possible view of inclusion and diversity to create a high-energy work environment for our people.
• Training and Development
Accenture hones the skills and expertise of its people through various training and development programs. We offer formal and informal trainings for every career level to help our people acquire and build specialized skills.
• Work Environment
Accenture leverages the latest workplace tools and technologies to foster a dynamic and collaborative work environment. This supports the highly collaborative nature of our work, enabling us to learn, network and innovate seamlessly.
• Corporate Citizenship
At Accenture, corporate citizenship is central to our goal of helping people and communities become better. This empowers us to make a difference in the lives of others and bring positive change for a "greater than" future.
• Total Rewards
Accenture recognizes the individual contributions and performance of its people. We also help our employees build a rewarding career through market-relevant benefits and professional growth opportunities.

About Company

Accenture is a global management consulting, technology services and outsourcing company with unparalleled experience and comprehensive capabilities across all industries and business functions. We collaborate with clients to help them become high-performing businesses and governments. Visit www.accenture.com to learn more about us, our people and the work that we do.

Discover what makes us different, learn more about our career opportunities and get to know our people. Register for Accenture Talent Connection at: https://talentconnection.accenture.com/EN/Register.
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