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Customer Account Helpdesk - (6 Months Contract)

Keywords / Skills : Helpdesk Support, Billing System

0 - 5 years
Posted: 2018-10-17

Job Description
  • Provide first level contact and convey resolutions to designated countries. 
  • The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately. 
  • The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs. 
  • Properly escalate unresolved queries to the next level of support. 
  • Walk customers through problem solving process. 
  • To receive queries and complaints from designated countries customers via telephone call and email. 
  • Follow up with customers, provide feedback and see problems through to resolution. 
  • Preservice and grow your knowledge of helpdesk procedures, products and services.
  • Proficiency in either language such as in Cantonese, Mandarin, English 
  • Able to handle helpdesk software and databases. 
  • Have strong client facing and communication. 
  • Customer service orientation. 
  • Having at least Diploma in Business Studies, Information Technology or equivalent. 
  • ​Must have A or B for English, Mathematics


About Company

Regus operates the world's largest network of business centres, providing fully furnished and serviced offices, in some of the best commercial locations around the world. We are a dynamic organisation, with a culture that breeds success. We now have over 3000 centres, 900 cities, 120 countries.

In Asia Pacific, we currently operate over 500 business centres in 18 countries. We are inviting energetic and focused individuals to join the Regus team

Do you want to be part of a professional and fun global team?
Are you motivated and experienced in providing impeccable service?
Ambitious? Well presented? Enthusiastic in your approach?

Welcome to a very different organisation. At Regus we're leading a business revolution. It's our entrepreneurial, customer-focused people who are making business happen. They're behind our fantastic success and our incredible growth. And they're driving us forward as we define the future of work. This means we offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers. Regus is an exciting, fast-growing company. Join us and you’ll be challenged to be a leader with a career that starts in your department and can rise to global leadership.
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