Regus operates the world's largest network of business centres, providing fully furnished and serviced offices, in some of the best commercial locations around the world. We are a dynamic organisation, with a culture that breeds success. We now have over 3000 centres, 900 cities, 120 countries.
In Asia Pacific, we currently operate over 500 business centres in 18 countries. We are inviting energetic and focused individuals to join the Regus team
Do you want to be part of a professional and fun global team? Are you motivated and experienced in providing impeccable service? Ambitious? Well presented? Enthusiastic in your approach?
Welcome to a very different organisation. At Regus we're leading a business revolution. It's our entrepreneurial, customer-focused people who are making business happen. They're behind our fantastic success and our incredible growth. And they're driving us forward as we define the future of work. This means we offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers. Regus is an exciting, fast-growing company. Join us and you’ll be challenged to be a leader with a career that starts in your department and can rise to global leadership.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases