• Agree on what success looks like for Customer and Agent Engagement Transformation including Agency and Customer Self Service • Quarterly Implementation Roadmap and Deliverables • Identify QW and IT Enhancement Roadmap • Identify Interdependency with Finance/ Sales and Marketing for transversal initiatives and agree on the common objectives • Create a program governance model and resource plan for continued review, monitoring and steering • Detailed diagnosis of Click-Call-Face (CCF) as-is state and design an optimised CCF strategy. • Identify key reasons and pain points for low adoption of the existing tools – Agent and Customer Portal, and Mobile Apps • Setup plan with Sales, Customer Care and Operations to drive adoption rates for the tools and increase usage of Self Service • Assess the need for chatbot and gather regional best practices, if CCF diagnosis points to Chatbot and drive implementation of Chatbot.
InfoDrive Solutions (EA Licence No.13C6893) is a Technology Search and Consulting Company specialiases in providing Technology Search, Contracting, Managed Services and consulting services to Global MNC’s, SME’s and large Regional clients. We use our years of experience in recruiting strategies to create a value added service to our Customers. We cater in Technology domain in the below mentioned area:-
1. Technology Search:-
2. Contract/Staff Augmentation:-
3. Managed Services:-
At InfoDrive Solutions whatever we do we do that keeping in mind the long term relationships with our Customer, which mean going that extra mile to make the relationship stable and transparent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases