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Customer Experience Specialist

Keywords / Skills : Communication, Fluent English, Trouble Shooting, Technical Support, Call Centre

2 - 4 years
Posted: 2018-12-26

Job Description
• Responsible in handling general inquiries from all Customer 
• Service needs and complaints of the customers and offer the right solution with or without the help of other departments or team members 
• Usage customer management software to fulfil customer requests 

About Company

Teledirect provides customised telecommerce services and consulting in Asia.

Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.

We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
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