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Customer Onboarding Transformation (Workstream Delivery Manager)

Keywords / Skills : Customer Onboarding Transformation, program governance model, Project Manager, Delivery Manager

5 - 15 years
Posted: 2018-10-12

Job Description
• Agree on what success looks like for Customer Onboarding and define and implement the Optimized Customer Onboarding Process.
• Quarterly Implementation Roadmap and Deliverables
• Identify QW and IT Enhancement Roadmap
• Identify Interdependency with Finance/ Sales and Marketing for transversal initiatives and agree on the common objectives and implementation
• Create a program governance model and resource plan for continued review, monitoring and steering
• Work with Finance on Real time E-Premium and Unitization
• Work with IT for Batch to Real time E-Policy
• Improve Auto UW rate and new rules in rules engine
• Work with Sales team on Adoption of E-Submission
• Identify all manual steps in process and work with Operations to eliminate the manual steps for True STP
• Devise and execute adoption on e-policy
• Devise Customer Welcome framework
• 5+ Years’ Experience in driving digital transformation in Insurance
• Project Management background is desirable
• Excellent Communication skills
• Experience in driving Change




About Company

InfoDrive Solutions (EA Licence No.13C6893) is a Technology Search and Consulting Company specialiases in providing Technology Search, Contracting, Managed Services and consulting services to Global MNC’s, SME’s and large Regional clients.
We use our years of experience in recruiting strategies to create a value added service to our Customers.
We cater in Technology domain in the below mentioned area:-

1. Technology Search:-

2. Contract/Staff Augmentation:-

3. Managed Services:-

At InfoDrive Solutions whatever we do we do that keeping in mind the long term relationships with our Customer, which mean going that extra mile to make the relationship stable and transparent.
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