• Outstanding customer service skills are critical to support the needs of high yield agency accounts • Sales oriented individuals who are passionate about American’s products and converting high quality of revenue bookings from our competitors • Commitment to meeting departmental productivity goals • Analytical abilities are required to quickly assess complex requests for timely problem resolution • Outstanding listening skills are required to manage customer expectations efficiently • Industry Experience • Possess a high level of interpersonal skills and initiative to work in a team environment • Excellent writing skills to effectively respond to customer email inquiries • Ability to clearly communicate and educate travel agents on new sales policies, company guidelines and agency reference procedures • Strong aptitude of working in multiple computer based information applications
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases