Customer Service Analyst

Scgs Malaysia Sdn. Bhd Jobs Scgs Malaysia Sdn. Bhd

Job Description

Customer Service Analyst

Location – Cyberjaya, Malaysia

Roles & Responsibilities –
  • Respond promptly to customer inquiries 
  • Handle and resolve customer complaints 
  • Obtain and evaluate all relevant information to handle inquiries and complaints 
  • Process orders, forms, applications and requests 
  • Direct requests and unresolved issues to the designated resource 
  • Promote product and services 
  • Meet daily and monthly metrics 


Generic & Behavioral Skills –
  • Proficiency in Required Language – Bahasa Malaysia and English Language 
  • Excellent Verbal and Written communications skills 
  • Clear the product & process knowledge certifications of the process within the defined timelines 
  • Must have the ability to work under pressure 
  • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) 
  • Drive for self-learning and knowledge enhancement 
  • Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs 


Qualification Section
  • Qualification – Diploma / Degree Holder only 

Job Summary

  • Selangor, Other - Malaysia (Cyberjaya)
  • 1 - 5 years
  • Customer Service Analyst, Customer Service, Customer Support, Customer Care, Customer Care Executive
  • Customer Service/ Call Centre/ BPO
  • Customer Service Executive
  • ITES/BPO
  • Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Process orders, forms, applications and requests.
  • 21st Sep 2018

About Company

Scgs Malaysia Sdn. Bhd

Recruiter(s)

Hayma Kathervelu HR Leader Scgs Malaysia Sdn. Bhd

Skills I hire for: CRM - BPO

Followers: 36 | Active Jobs: 1

Saleha Idham HR Generalist Scgs Malaysia Sdn. Bhd

Skills I hire for: Customer Service

Followers: 18 | Active Jobs: 0

SCGS (M) SDN BHD HR Scgs Malaysia Sdn. Bhd

Skills I hire for: Customer service, customer support, CR

Followers: 13 | Active Jobs: 1