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Customer Service Associate (Ara Damansara)

Keywords / Skills : Customer Service , Customer Service Associate, Customer Support, Customer Support Executive

2 - 5 years
Posted: 2018-07-20

Job Description
Job description: 
  • Customer Service Associate for the world’s largest retailer
  • CSAs will respond to inbound customer inquiries. 
  • CSAs will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions. 
Responsibility:
  • Demonstrates clear and polite written communication 
  • Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service 
  • Maintains a positive and professional demeanor and portrays the company in a positive light 
  • Demonstrates knowledge and use of departmental resources, policies and procedures 
  • Maintains email handle time, while remaining friendly and informative (after call email to customers) 
  • Maintains productivity and quality standards 
  • Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions 
  • Demonstrates appropriate sense of urgency for customer responses 
  • All other duties as assigned 
Requirement:
  • Japanese speaking (above N2 level) 
  • Basic English 
  • Basic PC skills, able to handle multiple tasks 
Preferred: Working experience at Customer Service fields
Educational Background (*must meet either one) :
  • University graduates (Degree holder) 
  • Expected university graduate 
  • Diploma holders 
  • High school graduates with 5 years working experience in similar fields 
Working hours:
  • 5 days in a week (8 hours + 1 hour lunch time per day) 
  • Including weekends and public holidays 
Salary:
  • Basic Salary: 5000RM, Language allowance 500RM, KPI 300RM (up to), Night Shift Allowance 300RM (if applicable)
Benefits:
  • 2 Years VISA 
  • One way flight ticket to Malaysia 
  • Airport pick up service (From the airport to the company accommodation) 
  • Medical insurance 
  • Free accommodation for the first 2 weeks upon arrival 
  • Annual Leave 12 days, Medical Leave 14 days 
  • Free English class - the certificate provided after the course completion 
  • KL City Tour for new hires 
Interview Process:
  • Resume submission 
  • 1st Interview with HR 
  • 2nd Interview with Operations 
  • Written Assessment 



About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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