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Customer Service Associate - MANDARIN ACCOUNT

Keywords / Skills : Customer Service, Customer Support, Customer Care

6 - 16 years
Posted: 2019-08-13

Customer Service
Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
13th Aug 2019
Job Description
• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Information and analyzing customer needs

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming Calls / Chats

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail or social media

• Greet customers warmly and ascertain problem or reason for calling

• Act as the company gatekeeper

• Suggest solutions when a product malfunction

• Attempt to persuade customer to reconsider cancellation

• Inform customer of deals and promotions

• Sell products and services

• Work with customer service manager to ensure proper customer service is being delivered

• Close out or open call records

• Compile reports on overall customer satisfaction

• Handle changes in policies or renewals

About Company

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