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Customer Service Associate

Keywords / Skills : Customer Service, Customer Care, Customer Support, Customer Care Executive, Customer Service Executive

0 - 2 years
Posted: 2019-08-23

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
23rd Aug 2019
Job Description
Customer Service Executive – Seller Support (Mandarin/English)

Customer Support Consultant – Mandarin / English

Requirements

• Candidate must possess at least a SPM

• Required language(s): Mandarin & English (fluent spoken English will be an added advantage).

• Minimum 1 year of working experience in the service industry will be an added advantage for this position.

• Fresh graduates from ( E- commerce/ mass communication or any field) who are interested to start their career in a call center are also encouraged to apply – Full Training Provided

• Applicant must be willing to work in Ara Damansara

• Applicant must be willing to work from rotational shift and off day

Responsibilities

• To handle all inbound calls pertaining to seller support (Example: Posting, editing, and billing information and other enquiries).

• To exceed customers' expectation in terms of customer service & accurate information.

• To be able to provide information related to seller`s convenient.

• Answer inbound call from mandarin customers, booking, after sales and seller`s feedback, as well as reply email.

Benefit

• 5 working days in a week

• EPF & SOCSO

• Sick leave

• Annual leave

• Commission/ Incentives

• Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.

• Quarterly staff recognition and appreciation

• Stage: Seller Support Consultant > Product & process expert > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Workplace Location

Petaling Jaya | Selangor, Malaysia

Salary Package: Basic RM2800 + KPI (up to RM 300) + Shift Allowance (up to RM 400, entitled if clock in or clock out between 11pm till 6am) + OT



About Company

Net2Source Inc. is one of the fastest growing Global Workforce Solutions Company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.

Fast Fact about Net2Source:
Inception in 2007, privately held, Debt free
2200+ employees globally
375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE
1280+ contractors on billing
30+ offices in US
Operations in 20 countries (US, APAC, UK, UAE, Europe, Canada, Mexico)

Awards and Accolades:
2018 – NJBIZ Fast 50
2018 – TechServe Alliance Excellence Awards Winners
2018 – Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts
2018 – Fastest-Growing Private Companies in America as 5 times consecutive honoree – Inc. 5000
2018 – Best of the Best Platinum Award by Agile1
2018 – 40 Under 40 Award Winner by Staffing Industry Analysts
2018 – CEO World Gold Award by SVUS
2017 – Best of the Best Gold Award by Agile1

Our Motto is to help companies solve their talent acquisition and management challenges, Need help? Come to Net2Source.


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