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Customer Service Associate

Keywords / Skills : Japanese Language, Customer Support Executive, Customer service executive, Customercare executive, Customer support representative, Customer service representative

1 - 5 years
Posted: 2018-05-17

Nationality
Malaysia
Industry
ITES/BPO
Function
Sales/ Business Development
Role
Other Customer Service
Posted On
17th May 2018
Job Description
• Worked or studied in Australia or New Zealand Or;
• Worked in Malaysia Contact Centres supporting Australia, New Zealand or US for at least 1 year.
• With B2B sales experience is a plus
• Must be proficient in the language supported (both written and spoken communication)

Job Responsibilities
• Provides a high-level of professional, competent sales assistance
• Identifies customer requirements and qualifies a certain solution sales tele qualified lead Opportunity.
• Adhere to Privacy policies for handling customer PII data
• Ensure all qualified sales opportunities created are in line with sales quality framework
• Ensure all coding across all tools is within coding accuracy targets
• Ensure the optimum CPE through implementation of the ExSell methodology
• Effectively communicates next steps for sales customers.
• Performs all procedures accurately, including Indeed documented call flows, work processes, data entry requirements, and complaint management processes.
• Escalates issues outside of service boundaries or when resolution cannot be confirmed.
• Provide call backs and call downs of customers and partners



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....


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