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Customer Service/ Customer Relation Executive

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Customer Care, Customer Relation, Customer Relationship

2 - 12 years
Posted: 2019-05-11

Nationality
Japan, Malaysia
Industry
Customer Service
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
11th May 2019
Job Description
Key Responsibilities:
• Manage customer’s inquiries and complaints via inbound calls, emails and ticketing system. The person services calls primary from Japan customers and also others Region.
• Investigating & solving customers’ escalated problems promptly.
• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
• Taking ownership to complete necessary research and customer follow up to ensure resolution.
• Responsible for acting as a liaison between customers and companies. Assist with technical problems, complaints, orders, account questions, billing, cancellations, and other related enquiries.
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
• Contributes to team effort by accomplishing related results as needed.
• Other related tasks assigned.

Pre-requisites:
• Minimum SPM / STPM / Diploma holder in Business Studies/Administration/ Management or equivalent.
• Need excellent business writing skills
• At least 2 years’ experience in a customer service environment.
• Proficiency in written and spoken English & Japanese languages.
• Computer literate with knowledge of MS Office application.
• Customer-oriented and possess positive working attitude.
• Good communications and interpersonal skills
• Ability to listen and active problem-solving skills
• Possess initiative and strong ability to work under pressure in a fast-paced environment.


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
About Recruiter
nityo infotech
Sr. IT Recruiter
Nityo Infotech Services Pte. Ltd.
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Skills I hire for IT Software Services, IT Infra, SAP
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