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Customer Service Engineer (DSaaS 24x7 Support Team) (For Ortigas)

Keywords / Skills : Linux, Virtualization, Network Administrator, Network Engineer, System Engineer, Technical Support Engineer, Python, Java

2 - 5 years
Posted: 2019-09-25

Philippines (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Hardware & Networking
Technical Support Engineer
Network Administrator
Systems Engineer
Posted On
25th Sep 2019
Job Description
Provide recommendations and solutions to Trend Micro SaaS application

deployment challenges on various SaaS platforms.

Work closely with PDG/SEG/Operation Team (DevOps) to conduct new

update/release testing and provide workaround/solution to product bugs.

Provide ticket management with full accountability by working closely and

proactively with customer, support managers, DevOps and other stakeholders.

Provide on-site customer support as needed.

Contribute to Trend knowledge base with solutions and necessary


Mentor other support engineers as needed.


Knowledge and hands-on experience in network, Linux, Virtualization.

Troubleshooting skillset and experience in network, Linux as Network

Administrator/Network Engineer/System Engineer/Technical Support Engineer.

Knowledge and experience in Docker/K8S, AWS/Azure or other cloud platforms

is an advantage.

Certification on the following is an advantage: MCSE, RHCE, CCNA, CCNP,


Previous coding experience with Linux Shell/Python/Java is a plus.

Security Certification is a plus (ex. CISSP, SANs, GIAC, ICSA, etc).

Help Desk/Support Experience is an advantage.

Strong and mature English verbal and written communication skills.

Strong interest in IT and possesses initiative in keeping up with current IT trends.

Self-motivated and can work independently.

Ability to assess a problem and coordinate and execute solutions

Strong organizational and time management skills; ability to handle multiple tasks

and projects simultaneously

Can work on-call on a rotational basis

All functions performed consistently, accurately, and in a timely manner

Interact efficiently, cooperatively and professionally with all Trend SaaS support

team members

Candidate must possess at least a Bachelor's Degree in Engineering

(Computer/Telecommunication), Computer Science/Information Technology or


Must be willing to work on shifting schedule and willing to work at The Rockwell Business Center, Ortigas, Pasig City.

*Interested applicants and referrals may send their updated CV at

About Company


Quess, India’s leading business services provider was established in 2007. Headquartered in Bengaluru, the company serves over 1300+ customers across 8 countries. Its presence pans across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facilities Management and Industrial.

Asset Management.
Quess is committed to providing a world-class customer experience while continuously working towards creating better lives. With revenues of about Rs. 34,424 million [For year ended 31st March 2016], Quess Corp is a step-down subsidiary of USD 42+ billion (as of 30th Sept 2015), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.

Offering services across 4 verticals
• Global Technology Solutions
• People Services & Logistics
• Integrated Facilities Management
• Industrial Asset Management
• 7 ISO certified lines of businesses
• Pan India Presence of 47 offices across 26 cities
• Operating in 8 countries: USA, Canada, Srilanka, UAE, India, Malaysia, Philippines and Singapore

• Powered by more than 1,27,000 employees servicing 1300+ clients
• 9 successful acquisitions in the last 8 years

Subsidiaries :

• MFX (
• Brainhunter (
• Co-Achieve India (
• Aravon ( Divisions
• Magna (
• Hofincons (
• IKYA Human Capital Solutions (
• IKYA Search Partners (
• Dependo Logistics (
• Inedge Retail (
• Avon Facility Management Services (
• Excelus Learning Solutions (
• Maxeed Managed Services (
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