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Customer Service Executive

Keywords / Skills : Customer Service

0 - 3 years
Posted: 2018-07-16

Industry
Customer Service
Power/Energy
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Salary
1900 - 2500 MYR
Posted On
16th Jul 2018
Job Description
• You will be the Tier 1 support for all customer queries through the assigned communication channels and manage their needs via phone, email and other social network platforms.

• You will focus on non-voice channels to retrieve and revert to customer queries and will be an expert in social media and online applications and will take ownership of issues and concerns of customers.

• You should be able to maintain the balance in between a customer’s requirements and business objectives and able to demonstrate sales and marketing techniques * You should be able to articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time

• You will professionally handle high volume of inquiries from clients and customers.

• You will be accountable for meeting individual (KPIs) and team goals.

• Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.

• Continuously identify work process improvements and communicate with Team Leaders and/or Managers.

• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

• Candidates must be willing to work on shift basis


Key Skill(s)

About Company

Daythree is a fast growing regional business service provider in the areas of business and knowledge process, human capital and IT services to global clientele.


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