• You will be the Tier 1 support for all customer queries through the assigned communication channels and manage their needs via phone, email and other social network platforms, etc.
• You will dedicatedly focus on non-voice channels to retrieve and revert to customer queries and will be an expert in social media and online applications and will take ownership of issues and concerns of customers
• You should be able to articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time
• You will professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.
• Office location : Menara PKNS, Petaling Jaya (near to LRT Taman Jaya station)
• Package : Basic Salary+ Overtime+ Replacement Leave (on top of Annual Leave)
• Positions : 25 positions available
If interested, please call us at 03 5567 2388.