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Customer Service Executive

Keywords / Skills : Customer Service Executive

0 - 4 years
Posted: 2018-10-25

Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Posted On
25th Oct 2018
Job Description
• You will be the Tier 1 support for all customer queries through the assigned communication channels and manage their needs via phone, email and other social network platforms, etc.

• You will dedicatedly focus on non-voice channels to retrieve and revert to customer queries and will be an expert in social media and online applications and will take ownership of issues and concerns of customers

• You should be able to articulate and demonstrate information related to the products and/or any other tasks assigned to you from time to time

• You will professionally handle high volume of inquiries from clients and customers.

• You will be accountable for meeting individual (KPIs) and team goals.

• Understand and deliver business strategies and improve customer services and guide them for execution of self-service options.



Job Details: 

• Office location : Menara PKNS, Petaling Jaya (near to LRT Taman Jaya station)

• Package : Basic Salary+ Overtime+ Replacement Leave (on top of Annual Leave)

• Positions : 25 positions available 

If interested, please call us at 03 5567 2388.



About Company

Daythree is a fast growing regional business service provider in the areas of business and knowledge process, human capital and IT services to global clientele.
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