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Keywords / Skills : Customer Service, Customer Care, Customer Support, Customer Service Executive, Customer Care Executive

1 - 3 years
Posted: 2019-01-30

Job Description
Principal Responsibilities:
  • Working in a contact center environment and handling multiple customer calls from our customers. 
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible. 
  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions. 
  • Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution. 
  • Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities. 

Requirements:
  • Excellent customer-serving manner, communication and problem solving skills. 
  • Ability to apply basic and numerical reasoning when handling customer enquiries. 
  • Ability to advise, communicate, empathize, resolve conflict and respond sensitively to clients. 
  • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions. 
  • Positive attitude with willingness to help others. 
  • Flexibility to work on shift duties (including overnight, weekend and public holidays). 
  • Good command of English. A good command of Mandarin & Cantonese is advantageous
  • Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply. 
  • Applicants must be a Malaysian citizen. 
  • Applicants must be willing to work at Cyberjaya. 


About Company

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 38 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

With around 3,800 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 200,000 shareholders in more than 125 countries and territories.

Read more about HSBC on our corporate website
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