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Customer Service Executive (Japanese speaker)

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Service Executive

0 - 5 years
Posted: 2019-04-18

Nationality
Japan
Industry
Customer Service
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Diploma
Posted On
18th Apr 2019
Job Description
JOB DESCRIPTION

• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.

• Evolve more effective work process for improving customer interactions.

• Constantly monitor & review performance metrics for achievement of objective.

• To track & ensure closure of complaints.

• Identify relevant training needs of agents & ensure effective implementation.

• Effectively manage shift operations.

REQUIREMENT

• Effectively manage shift operations.

• Candidate must possess at least a Bachelor Degree in any field.

• Required language(s): English & Japanese

ATTITUDE

• Positive

• Customer-centric

• Fast paced and prompt

• Achievement oriented

• Energetic and Enthusiastic

SKILLS

• Spoken Communication skill

• Probing skill

• Analytical skills

• Influencing skills

• Leadership qualities

FACILITIES & BENEFITS

• Paid air ticket to Malaysia

• Paid visa to Malaysia

• Paid Employment Pass in Malaysia

• 2 weeks free accommodation on arrival

• Expatriate management and employee relations team to assist with acclimatization and support

• Excellent career opportunities to grow into supervisory and support roles

• Accommodation / shopping malls close to office

• Railway station at walking distance / shuttle van provided from LRT station to office



About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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