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Customer Service Executive (Korean speaking)

Keywords / Skills : Customer Support, Customer Service, Customer Service Executive, Customer service representative

0 - 5 years
Posted: 2019-04-18

Job Description


• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.

• Evolve more effective work process for improving customer interactions.

• Constantly monitor & review performance metrics for achievement of objective.

• To track & ensure closure of complaints.

• Identify relevant training needs of agents & ensure effective implementation.

• Effectively manage shift operations.


• Effectively manage shift operations.

• Candidate must possess at least a Bachelor Degree in any field.

• Required language(s): English & Korean


• Positive

• Customer-centric

• Fast paced and prompt

• Achievement oriented

• Energetic and Enthusiastic


• Spoken Communication skill

• Probing skill

• Analytical skills

• Influencing skills

• Leadership qualities


• Paid air ticket to Malaysia

• Paid visa to Malaysia

• Paid Employment Pass in Malaysia

• 2 weeks free accommodation on arrival

• Expatriate management and employee relations team to assist with acclimatization and support

• Excellent career opportunities to grow into supervisory and support roles

• Accommodation / shopping malls close to office

• Railway station at walking distance / shuttle van provided from LRT station to office

About Company

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
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