Job Description: Customer Care Executive will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies
Roles and Responsibilities: • Handle incoming inquiries, through various support channels, on product, promotions and general questions. • Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives • Solve problems and analyze accurately with appropriate speed • Functional understanding of contact centre operations • Functional understanding of business principles and Operation • A demonstrated commitment to the call centre values • High tolerance level and ability to handle various changes and needs of operations • Ensure diligent follow up and fulfill promises made to customer / internal functions • Establish and maintain good relationships with customers
Requirements: • SPM / STPM / Diploma with min 1 years related experience • Proven people skills in a similar environment to call center is desirable • Fluent in English and one other Asian language (speaking, writing, reading)
• Moderate or strong interest in online/console/mobile games preferred Able to understand games from a gamer’s perspective and give in depth gaming troubleshooting are preferred • Able to work independently with minimal supervision • Excellent interpersonal skills with flexible approach to working in a team • Good oral and written • Have a flexible schedule, including the ability to work shifts and weekends Computer literate – MS Office Applications, Basic knowledge of Internet • Applicants should be Malaysian citizens or hold relevant residence status
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases